Privacy & Cookie Policy


Updated October 31st 2018.

Reshopper ApS
company registration number 34711763
Inge Lehmanns Gade 10, 6th floor, 8000 Aarhus C, Denmark
[email protected]


a company incorporated in Denmark,

manages the mobile application “Reshopper”.

This page informs you of our policies regarding the collection, use, and disclosure of personal information.

We will not use or share your information with anyone other than as described in this privacy policy. We use your personal information in order to provide and improve our services and your user experience. By using Reshopper, you agree to the collection and use of information in accordance with this policy.

Collection and Use of Personal Information

When you create an account on Reshopper, we will ask you to provide certain personal information that can be used to contact and identify you. Personal identifiable information may include, but is not limited to, your name, e-mail address, phone number, mailing address, etc. (“Personal Information”).

By creating an account on Reshopper, you agree that we collect, transmit, store, and use your personal information as described in this policy.

We are obliged to inform you upon your request of the personal information we have registered on you. If the data we have registered is incorrect, you are entitled to have that corrected.

Log Data

We collect information that your device sends whenever you use our service (“Log Data”). This log data may include information such as your device ID, device type, information about geolocation, device- and connection information, ad data, the pages you visit on Reshopper, time and date of your visit, the time you spent on these pages and other statistics.

Additionally, we can use third party services like Google Analytics to collect, monitor, and analyse this type of information to improve the functionality of our services. These third party providers have their own privacy policies for how they use such information.

Location Information

We may use and store information about your location, if you give us permission to do so. We use this information to provide features of our service and to improve and adapt our service. You can enable or disable location services anytime you use our service via your mobile device’s settings.


We place cookies on your system to collect and track certain technical information to ensure a better user experience, provide relevant content and tailored advertising.

Cookies are smalls file stored on a user's computer that contain information about the user. We may use either session ID cookies (which terminate once a browser is closed) or persistent cookies (which are small text files stored on a user's device for an extended period of time). Cookies allow us to see how and when you use our sites, but they cannot be used to track personal information such as e-mail address or phone number. Cookies also allow us to store the personal preferences that you set during each visit to our sites which can speed up your future visits. These cookies cannot damage a user's files and cannot read information from a user's hard drive.

We may use log files to track how our sites are being accesses and used. Log files track anonymous user information such as IP addresses, browser types, internet service providers, referring and exit pages, platform type, date and time stamps, and number of clicks to, from, and within our sites.

You may delete cookies from your system by using the following guidelines applicable to your browser:

Microsoft Internet Explorer (IE)

Google Chrome



Use of Personal Information, Location Information, Cookies, etc.

Reshopper may use any information collected for statistical purposes. Prior to such statistical purposes, Reshopper will ensure that the data are made anonymous so that they are not personally identifiable and thus no longer regarded as personal information.


We may use third party companies and individuals (“Data Processors”) to facilitate our service. The use of Data Processor will often ensure the delivery of service on our behalf, to perform service-related tasks or to help us analyse how our service is used. Data processors will have access to your personal information but only in order to perform tasks on our behalf and Data Processors are therefore obliged not to disclose or use the information for other purposes. We will always compose a data processor agreement that ensures the protection of your personal information.

Compliance with Laws

We will disclose your personal information if required by law or subpoena or to protect the security or integrity of our service.

Business Transaction

If Reshopper is involved in a merger, acquisition or sale of assets, your personal information may be transferred. We will provide notice if your personal information is transferred and becomes subject to a different policy.


The security of your personal information is important to us, but please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Links to other websites

Our service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to a third party website. We recommend you to read the privacy policies of each site you visit. We have no control over and accept no responsibility for the content, privacy policies, or practices of third party websites or services.

Children’s Privacy

Our service does not include people under 15 years of age (“children”). We do not knowingly collect personal information from children under 15. If you are a parent or guardian and you are aware that your child has given us personal information, please contact us. If we become aware that we have collected personal information from children under 15 without parental consent, we will immediately remove this information from our servers.

Changes to this Privacy Policy


Privacy policy process Reshopper

As part of our business RESHOPPER ApS collects personal data to be used in our process Reshopper, specifically related to the following persons:

Process Reshopper


  • App Users
  • Customer support users
  • Search Filter

This policy describes how RESHOPPER ApS collects personal data, the purpose for which these personal data are used and how RESHOPPER ApS treats such data.

This policy contains statutory information regarding the RESHOPPER ApS personal data processing. You can find information about your rights as a registered person in this privacy policy. If you as an App User, Customer support user, Search Filter have questions about the processing of your data, or you want to enforce your rights under privacy legislation please contact RESHOPPER ApS using the contact details in this policy.

Collection of data

RESHOPPER ApS collects personal data related to App Users, Customer support users, Search Filter. These personal data are categorized as:


For App Users

  • Email
  • Addresses
  • Phone number
  • Pictures
  • Names

For Customer support users


  • Email

For Search Filter


  • Pictures

RESHOPPER ApS collects data directly from the registered person/you via the following methods: Entered when the user registered in the App, Created by the app user, Chat, Email.

If data is collected with the consent of the registered person/you such consent can be withdrawn.

Once consent is withdrawn any future processing of personal data within the scope of the consent is terminated.

RESHOPPER ApS also collects data indirectly from business associates and other external sources. Information collected from others regarding the registered person/you are:

For Search Filter


  • Names

RESHOPPER ApS collects data from the following sources:


For Search Filter


  • The App Users

Purpose of processing personal data

RESHOPPER ApS collects personal data for the following purpose


For App Users


  • So that the users can trade and communicate with each other


For Customer support users


  • Service customers


For Search Filter


  • So that the users can trade and communicate with each other

If the purpose of the company's processing of personal data changes, this will be communicated to the registered person/you before such changes takes effect. Such communication will in most cases consist of an update of this policy.

Deleting personal data

RESHOPPER ApS keeps personal data relating to App Users, Customer support users, Search Filter. Personal data is deleted at the time when the purpose related to the processing of personal data is completed. This means that the data will be kept in the following periods.

For App Users, so that the users can trade and communicate with each other


  • Email: 3 months after the user has deleted his/her profile
  • Addresses: 3 months after the user has deleted his/her profile
  • Phone number: 3 months after the user has deleted his/her profile
  • Pictures: Slettes når en annonce slettes
  • Names: 3 months after the user has deleted his/her profile


For Customer support users to service customers


  • Email: 5 years after collection

For Search Filter, so that the users can trade and communicate with each other


  • Names: 3 months after the user has deleted his/her profile
  • Pictures: 3 months after the user has deleted his/her profile

Use of data processors

RESHOPPER ApS uses suppliers and subcontractors in the processing of personal data. Such "data processors" purely manages data according to the instructions of RESHOPPER ApS. RESHOPPER ApS uses the following data processors in relation to fulfill the above-mentioned purposes of processing of personal data.

  • Google
  • MongoDB Atlas
  • Sendinblue
  • Facebook
  • Intercom
  • Amazon

Transfer of personal data

RESHOPPER ApS transfers personal data to third parties in certain cases.


For App Users


  • So that the users can trade and communicate with each other: None


For Customer support users


  • Service customers: None


For Search Filter


  • So that the users can trade and communicate with each other: None

In addition to above personal data is only disclosed in cases where RESHOPPER ApS is required to do so by law, including compliance with the data privacy regulation/directives and country-specific personal data laws.

Rights of the data subject

Under the Privacy Data Protection Act and EU privacy directive the data subjects ("You") have certain rights regarding the personal data collected by RESHOPPER ApS in relation to your person. These rights are:

Right to access - You have, under certain conditions, the right to access the data as RESHOPPER ApS keeps about your person

Right to rectification of data - You have the right to correct errors or omissions in the data RESHOPPER ApS treats related to your person

Right to deletion - You have, under certain conditions, the right to request deletion of data related to your person. Note that this right does not apply to most legal treatments of personal data. If you have consented to the processing of your personal data, you may withdraw your consent to this processing, by which related data are deleted.

Subject to limited treatment - In some cases you have the right to suspend the processing of your personal data. This will apply if the accuracy of the data is questioned, if you want a copy of unlawfully processed data and thus do not want these deleted, if you need to prolong the storage of data longer than the RESHOPPER ApS's purpose allows, or if you dispute the right to process your data and such a dispute is not decided.

Right to data portability - You have, in some cases, the right to receive the personal data that RESHOPPER ApS has collected about your person in a structured, widely used and machine-readable format, for the use of transferring your personal data to another data controller

Right to insight - You may, in some cases, object to the processing of your personal data. If you object to the processing of your data, these will no longer be processed unless there are significant legitimate reasons for this or the processing is required for the determination or defense of a legal claim. If your data is processed for direct marketing purposes, you may object to this at any time, resulting in a termination of such processing.

Use of your rights

EU privacy data regulation and/or local law govern your rights related to data privacy. These rights are not absolute rights, but rights that you can exercise depending on how personal data is processed by RESHOPPER ApS.

Should you wish to exercise any of the above rights, please forward your inquiry via RESHOPPER ApS's contact person or DPO, using the contact information in this policy.

RESHOPPER ApS will assess individual inquiries as soon as possible.

If you wish to appeal against the processing of your personal data to an external authority, such complaints must be forwarded to the supervisory authority of your EU home country. In Denmark this will be Datatilsynet.

Automatic decisions and profiling

RESHOPPER ApS may use the data subject's personal data for profiling or as a basis for automatic decisions.

The data used for automatic decisions are as follows: The data obtained basis profiling is as follows: None

If you do not want to be subject to automatic decisions and or profiling, you can contact the RESHOPPER ApS's contact person within the meaning of this policy with the desire for human intervention in the manner contesting the automated decisions and / or profiling.


The security of your personal data is important to us. We follow generally accepted standards to protect the personal data submitted to us, in accordance with the risk related to the data and processing hereof. If you have any questions about the security of your personal data you can contact us via the contract information in this policy.

Contact data

RESHOPPER ApS contact person for personal data

Anders Dahl Pape


[email protected]

RESHOPPER ApS Data Protection Officer (DPO)

RESHOPPER ApS has no data protection officer. Please contact the company's contact person for inquiries related to data privacy.


We may update our privacy policy from time to time. We will notify you of any changes by posting the amended Privacy Policy on our website and in the app. Changes to this privacy policy will become effective in the moment they are posted on this page.